Step 3: From the command line type “ping ” and hit “Enter”.īe sure to change “” to the URL of your actual website Step 2: Within the “Run” menu type “cmd” and click “OK”. Step 1: Click your “Start Menu” and choose “Run”. Performing a Ping test will be a little bit different depending on whether you’re on a Windows, Mac or Linux PC: The first step in diagnosing the problem with a slow website is to perform a Ping test on your website and measure the round trip speed. Or use the one from your Internet Service Provider’s websites.
Try any of these publicly available websites/apps: It is strongly recommended that a customer directly connects to the cable modem and by-passes any router on the network (this eliminates the router Stop all programs from any device using the internet (any program that is running and requires the internet connection will skew the final results).Ģ. Repeat Steps 2 & 3 several times, testing with the same computer or device each time, using the same Internet speed test.īefore attempting to run a speed test, please do the following:ġ. Name the screenshot with the date and time you took the test so it’s easy to identify later.Ĥ.
Log the results of the speed test, ideally with a screenshot. Follow instructions given on screen to test your Internet speed.ģ. Locate your ISP’s official Internet speed test.Ģ.
